Ordering Petals & Patches Patterns

Contact Information:

• Name: Petals & Patches
• ABN: 16 804 843 766
• Address: PO Box 558, Altona, Victoria, Australia
• Phone: +61 3 9315 6877
• E-mail: info@petalsandpatches.com
• Proprietor: Leanne Knell

Ordering:

Orders to Petals & Patches can be done by a variety of methods. Please note that all International credit card orders can only be paid for using Visa or Mastercard. Cheque will also be accepted but will take longer to process due to the clearing time required. All cheques should be made out to Petals & Patches.
We have a catalogue of all our patterns and kits that is available for posting to you. E-mail us to request your copy.
The available ordering methods are

Shopping Cart :

Our secure shopping cart will lead you through the whole purchase of your items.

Telephone :

Orders can be placed by phone if so desired. Due to time zones around the world this is best suited for Australian, South-East Asia or N.Z. customers. If you wish to contact us please note that we work according to Australian Eastern Standard Time (AEST). All telephone orders will require the following information.

• Card Type - either Visa or Mastercard
• Card No. - 16 digit number
• Expiry date - month/year (in format of mm/yyyy)
• Contact details - prefer e-mail address but a telephone no. will do
• CVV No.? - printed security number on back of card

Postal :

An order form, suitable for posting or scanning, is available. Alternatively a note can be send telling us what item(s) you require including their product code along with the following information

• Card Type - either Visa or Mastercard
• Card No. - 16 digit number
• Expiry date - month/year
• Postal address
• Your name
• Contact details - prefer e-mail address but a telephone no. will do
• CVV No. ? - printed security number on back of card

Pricing:

All prices and charges are quoted in Australian Dollars. For International orders please use the link below for your currency conversion. Please note that you are leaving Petals & Patches to do these conversions. To return to Petals & Patches use the Back button of your browser.

Wholesale Enquires:

We are happy to have enquires concerning the wholesale selling of our patterns. Please send an e-mail to info@petalsandpatches.com.

Minimum Order:

Although we appreciate orders of any size, when paying by credit card orders under AUD$10.00 cannot be accepted. Please pay any amount under AUD$10.00 by cheque or money order. Please make cheques or money orders payable to Petals and Patches.

Delivery Policy :

Retail

All orders will be despatched within 2 working days, subject to availability. If any patterns, chalkbroad fabric or accessories are unavailable you will be notified and an expected delay given. If paying by cheque or money order, orders will be sent after funds have cleared.
Australia Post is our preferred carrier.

• Australia - Surface Mail
• Outside Australia - Airmail
• Parcels - Subject to price confirmation

Wholesale

Since wholesale orders will typically be larger than retail orders and have so have a higher amount of work involved we cannot guarantee a 2 working day dispatch cycle. We will however dispatch your order as soon as is practical.
Australia Post is our preferred carrier.

• Australia - Surface Mail
• Outside Australia - Airmail
• Parcels - Subject to price confirmation

Return Policy :

If your order does not arrive by mail in good condition, please return unopened and a replacement pattern will be issued. Return postage to be paid for by purchaser.

Privacy Policy :

We take all reasonable care to ensure the privacy of your personal details remains confidential. Any information provided to us will not be distributed to any other party.

Postage & Handling :

The prices below reflect the cost of postage and handling for the various types of items available from us. All prices are in Australian dollars, $AUD.

Australia Post considers anything weighing more than ½kg (17¾ ozs.) or with dimensions greater than 260mm x 360mm x 20mm (10¼" x 14" x ¾") thick as being a parcel. As a general rule of thumb this equates to more than 8 patterns per order. If any Chalkboard fabric is ordered it is considered to be a parcel.
In such circumstances we will contact you to discuss shipping arrangements.

Australian Postage

If you are using our shopping cart Australian postage costs are included in your total.

International Postage

At present due to a variety of factors we are unable to accurately calculate international postage costs via our shopping cart. When you place your order we will add the postage for you and contact you before shipping to ensure that all is well. Alternatively you could send us an e-mail detailing your order and we will reply with the full cost. You can then place your order.